1.Introduction
This Privacy Policy ("Policy") describes how v9gam ("the Operator", "we", "us", "our"), operating the online betting and gaming platform at https://v9gam.cam ("Platform"), collects, processes, stores, transfers and protects personal data relating to registered users and visitors ("User", "you", "your").
We are committed to handling your personal information with care, in accordance with applicable data protection principles and the terms of this Policy. By creating an account or using any feature of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
If you do not agree with any aspect of this Policy, you should cease using the Platform. If you have questions about how your data is handled, please contact us using the details in Section 15.
Note for Pakistani users: This Policy is governed by the laws applicable to the Operator's licensing jurisdiction. Pakistani data protection legislation, including provisions under applicable federal and provincial law, may differ from the standards described here. This Policy is provided for transparency purposes and does not constitute legal advice. Users in Pakistan are encouraged to understand applicable local data protection laws.
2.Definitions
The following terms carry the meanings assigned below throughout this Policy:
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2.1
Personal Data — any information relating to an identified or identifiable natural person, including name, email address, device identifiers, location data and financial information.
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2.2
Processing — any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, erasure and destruction.
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2.3
Data Controller — the Operator, who determines the purposes and means of processing your Personal Data.
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2.4
Data Processor — a third party that processes Personal Data on behalf of the Operator under a contractual obligation and subject to data security requirements.
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2.5
KYC — Know Your Customer: the identity and age verification process required prior to making withdrawals or as required by applicable regulatory obligations.
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2.6
Cookies — small data files stored on your device by the Platform to track session activity, preferences and analytics data.
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2.7
Sensitive Personal Data — a subset of Personal Data warranting heightened protection, including government-issued identity documents (e.g., CNIC, passport), financial account information and health-related data where applicable.
3.Data We Collect
v9gam collects Personal Data that is necessary for account operation, legal compliance, fraud prevention and service improvement. The categories of data we may collect include:
Identity Data
Full name, date of birth, CNIC or passport number, selfie / liveness images submitted during KYC.
Contact Data
Email address, mobile phone number and residential address (where required for verification).
Financial Data
Payment method references, transaction records, deposit and withdrawal history. Full payment credentials are not stored by the Operator.
Activity Data
Betting history, game participation, session duration, wagering patterns and bonus usage records.
Technical Data
IP address, device type, operating system, browser type, screen resolution and connection details.
Location Data
Country and approximate location derived from IP address, used for jurisdiction verification and regulatory compliance.
Communication Data
Content of support tickets, live chat transcripts and email correspondence submitted to the Operator's support team.
Usage & Analytics Data
Pages visited, features used, time on site, referral source and aggregated behavioural metrics collected for platform improvement.
Payment references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are cited as familiar Pakistani payment context only. These institutions do not endorse or affiliate with v9gam and do not share user data with the Operator.
4.How We Collect Your Data
We collect Personal Data through the following mechanisms:
- 4.1Direct Submission: Information you provide when registering an account, completing KYC verification, submitting a support request, filling out forms or communicating with our team by any channel.
- 4.2Automated Collection: Technical and usage data collected automatically as you interact with the Platform, including through cookies, session tokens and server logs.
- 4.3Third-Party Sources: Identity and fraud-screening information received from KYC verification providers, anti-money laundering screening services and publicly available sources, where applicable to our compliance obligations.
- 4.4Transaction Records: Financial transaction data generated when you make deposits or withdrawals through connected payment infrastructure.
5.Data Processing
We process your Personal Data for the following specific purposes. All processing is carried out in accordance with applicable data protection standards and, where relevant, the legal bases set out in Section 6.
- 5.1Account Management: To register your account, verify your identity, maintain your player profile and enable you to use the Platform's features and services.
- 5.2KYC & Compliance: To verify your age and identity in accordance with applicable regulatory requirements, to conduct anti-money laundering (AML) screening and to fulfil our fraud prevention obligations.
- 5.3Payment Processing: To facilitate deposits and withdrawals, verify payment methods and maintain accurate transaction records.
- 5.4Platform Operation & Security: To maintain platform security, detect and prevent fraudulent or abusive activity, investigate suspicious behaviour and protect the integrity of betting markets.
- 5.5Customer Support: To respond to your enquiries, resolve complaints, provide account assistance and maintain records of support interactions.
- 5.6Responsible Gambling: To monitor your activity for indicators of problem gambling behaviour, apply self-imposed or Operator-imposed account limits and process self-exclusion requests.
- 5.7Service Improvement: To analyse usage patterns, diagnose technical issues, optimise platform performance and develop new features based on aggregated and anonymised behavioural data.
- 5.8Marketing Communications: Where you have given explicit consent, to send you promotional offers, bonus notifications and platform updates. You may withdraw marketing consent at any time via your account settings or by contacting support.
- 5.9Legal Obligations: To comply with applicable laws, regulatory orders, court orders or other legal obligations in the Operator's licensing jurisdiction.
6.Legal Basis for Processing
Where data protection law requires a legal basis for processing Personal Data, v9gam relies on the following grounds:
- 6.1Contractual Necessity: Processing required to fulfil our contractual obligations to you as a registered account holder — including account creation, payment processing and customer support.
- 6.2Legal Obligation: Processing necessary to comply with applicable laws and regulations — including KYC, AML and responsible gambling requirements imposed by the Operator's licensing authority.
- 6.3Legitimate Interests: Processing carried out in pursuit of our legitimate business interests — including fraud prevention, platform security, data analytics and the improvement of our services — where those interests do not override your fundamental rights.
- 6.4Consent: Processing for marketing communications and non-essential cookies, where you have provided clear, freely given, specific and informed consent. Consent may be withdrawn at any time without detriment to your account access.
7.Data Sharing & Third Parties
v9gam does not sell your Personal Data to third parties. We may share your data only in the following circumstances and only to the extent strictly necessary:
- 7.1KYC & Identity Providers: Specialist identity verification and document-checking services used to fulfil our KYC obligations. These providers operate as Data Processors under contractual data protection obligations.
- 7.2Payment Infrastructure Partners: Payment processing companies that facilitate deposit and withdrawal transactions. These partners receive only the transaction-relevant data required to process the payment.
- 7.3Fraud Prevention & AML Services: Third-party screening services used to detect fraudulent accounts, money laundering patterns and other prohibited activity.
- 7.4Technology & Infrastructure Providers: Cloud hosting, content delivery and platform infrastructure providers who process data solely to operate the technical systems underlying the Platform.
- 7.5Regulatory & Legal Authorities: Licensing regulators, law enforcement agencies, courts or other public bodies where disclosure is required by law, court order or regulatory obligation.
- 7.6Business Transfers: In the event of a merger, acquisition, sale of assets or other corporate restructuring, Personal Data may be transferred to the successor entity subject to equivalent data protection standards.
All third parties who process your data on our behalf are required to handle it securely, use it only for the specified purpose and comply with applicable data protection obligations.
8.Cookies & Tracking Technologies
v9gam uses cookies and similar tracking technologies to provide a functional, secure and personalised user experience. By continuing to use the Platform, you consent to our use of cookies in accordance with this section.
- 8.1Essential Cookies: Required for the Platform to function correctly — including session management, login state maintenance and security tokens. These cannot be disabled without affecting platform functionality.
- 8.2Analytics Cookies: Used to collect aggregated, anonymised data about how users navigate and interact with the Platform, enabling us to identify performance issues and improve the user experience.
- 8.3Preference Cookies: Used to remember user settings such as language preferences, display options and responsible gambling tool configurations.
- 8.4Marketing Cookies: Used only with your explicit consent to track engagement with promotional content and personalise bonus communications. You may opt out of marketing cookies at any time.
You can manage cookie preferences through your browser settings. Disabling essential cookies may impair platform functionality. Disabling analytics or marketing cookies will not affect your ability to use the core betting and gaming features.
9.Data Retention
We retain your Personal Data for only as long as is necessary for the purposes described in this Policy, or as required by applicable law. The following general retention guidelines apply:
- 9.1Account and identity data is retained for the duration of your account's existence and for a minimum of five (5) years following account closure, in accordance with typical AML and regulatory record-keeping obligations.
- 9.2Transaction records are retained for a minimum period consistent with applicable financial compliance requirements — typically five (5) to seven (7) years.
- 9.3Support communications are retained for a reasonable period sufficient to address any follow-up queries or disputes, and thereafter deleted or anonymised.
- 9.4Analytics and usage data collected in aggregated or anonymised form may be retained indefinitely for statistical and platform improvement purposes, as it cannot be used to identify individual users.
- 9.5Marketing consent records are retained for as long as the consent remains active and for a reasonable period thereafter, to evidence compliance in the event of a query.
10.Data Security
v9gam implements appropriate technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration or destruction. These measures include:
- 10.1HTTPS encryption across all pages of the Platform to protect data in transit between your browser and our servers.
- 10.2Secure, access-controlled database environments for stored Personal Data, with role-based access restrictions applied to internal staff.
- 10.3Regular internal security reviews and vulnerability assessments of platform systems and third-party integrations.
- 10.4KYC document transmission and storage through secure, encrypted channels. Documents submitted for verification are never transmitted through unsecured communication channels.
Your responsibility: You are responsible for keeping your account credentials confidential. Do not share your username or password with any third party. If you suspect unauthorised access to your account, contact our support team immediately via Live Chat or Help Center.
11.User Rights
Subject to applicable data protection law, you may have the following rights in relation to your Personal Data held by v9gam. To exercise any of these rights, please contact us using the details in Section 15.
Right of Access
Request a copy of the Personal Data we hold about you and confirmation of how it is being processed.
Right to Rectification
Request correction of inaccurate or incomplete Personal Data held in your account or records.
Right to Erasure
Request deletion of your Personal Data where processing is no longer necessary, subject to legal retention obligations.
Right to Restrict Processing
Request that we limit how we process your data in certain circumstances — for example, while a dispute is being investigated.
Right to Data Portability
Request your Personal Data in a structured, machine-readable format where technically feasible and legally applicable.
Right to Object
Object to processing based on legitimate interests, including profiling for marketing purposes. Marketing opt-out is available at any time.
We will respond to rights requests within a reasonable timeframe, typically within 30 days. In complex or high-volume situations, we may extend this period by a further 30 days, in which case we will notify you. Some rights may be limited or overridden by our legal obligations — for example, retention requirements under AML regulations.
12.International Data Transfers
v9gam operates with technology infrastructure and third-party service providers that may be located in jurisdictions outside your country of residence. Where Personal Data is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that provided in this Policy.
- 12.1Transfers to service providers are conducted under contractual data processing agreements that impose equivalent data security and confidentiality obligations on the recipient.
- 12.2Where transfers occur to jurisdictions without an adequacy decision or equivalent legal framework, we implement additional safeguards consistent with applicable data protection law.
- 12.3Users in Pakistan should note that data may be processed outside Pakistan. We do not make specific representations about compliance with Pakistani data localisation law, as applicable requirements are evolving. Users are encouraged to review their local legal context.
13.Minors
The v9gam Platform is strictly intended for adults aged 18 or older — or the higher minimum age required by applicable law in your jurisdiction. We do not knowingly collect Personal Data from any individual under the applicable minimum age.
- 13.1Age verification is enforced at registration and during KYC. Any account found to belong to an individual below the minimum age will be immediately closed and all associated data deleted, subject to any legal retention obligations.
- 13.2If you believe that a minor has submitted Personal Data to the Platform, please contact our support team immediately so that appropriate action can be taken.
14.Changes to This Policy
v9gam reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the "Last Updated" date at the top of the sidebar will be revised accordingly.
- 14.1We will make reasonable efforts to notify registered users of significant policy changes — for example, via an in-platform notification or email. However, it is your responsibility to review this Policy periodically.
- 14.2Your continued use of the Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the Platform and close your account.